From London to Wilmington: Omni Facilities Management Brings ALR Laser Cleaning to the UK

A discovery on social media led to an international visit, the purchase of two 300-watt pulsed laser cleaning machines, and hands-on training in London. For Omni Facilities Management, the journey into laser cleaning began with seeing Advanced Laser Restoration's work on social media. What caught their attention online prompted a much bigger step: the company's owner flew from London to ALR's corporate office in Wilmington, North Carolina, to see the technology firsthand. That visit became the foundation for an equipment purchase and an international training engagement, bringing ALR laser cleaning technology into Omni's facilities management operations. A PRACTICAL FIT FOR HOSPITALITY MAINTENANCE Omni's business includes maintaining hospitality properties, where appearance and upkeep are part of the guest experience. Its published services encompass hotel housekeeping, bathroom upkeep, and cleaning in public and back-of-house areas, supported by more than four decades of hospitality experience. For a facilities management provider, the challenge is the variety of work. Marble, wood, grout, and other surfaces each present different maintenance and restoration needs. Omni wanted to explore how laser cleaning could become another tool for addressing those needs—and an in-person evaluation offered the opportunity to move beyond videos and ask practical questions about equipment and applications. SEEING THE RESULTS IN WILMINGTON At ALR's corporate office, the team performed sample cleaning and demonstrations for Omni's owner, showing the equipment in operation and discussing its potential role in the company's work. The demonstrations made a strong impression. After seeing the results firsthand, he purchased Omni's first laser cleaning machine during the visit. It was a significant step: an introduction through social media had developed into an international customer relationship, grounded in hands-on testing and direct conversations with the ALR team. Omni ultimately purchased two 300-watt pulsed laser cleaning machines, adding the technology to its maintenance and restoration capabilities. TAKING THE TRAINING TO LONDON Following the equipment purchase, Advanced Laser Restoration traveled to London to conduct training for Omni's team. That follow-through connected the demonstrations in North Carolina with the people who would operate the machines in the UK. It gave Omni's team direct access to ALR's instruction as they learned to use their new equipment. For ALR, supporting the customer meant carrying the engagement from initial interest through evaluation, equipment selection, and on-site training—even across the Atlantic. EXPANDING OMNI'S RESTORATION OFFERING Omni has since publicly introduced a laser cleaning service for the UK's commercial and hospitality sectors. Its own article identifies applications involving metals, concrete, wood, stone, and tiles, reflecting the range of surfaces encountered in facilities maintenance. That breadth helps explain the appeal of the technology to a company like Omni. Facilities teams encounter many different restoration challenges, and evaluating laser cleaning gives them another option to consider for suitable applications. A RELATIONSHIP BUILT ON DEMONSTRATION AND SUPPORT The Omni story captures how an international equipment relationship can develop: compelling work shared online, a customer willing to travel to investigate, demonstrations that inform a purchase, and training delivered where the equipment will be used. From Wilmington to London, Advanced Laser Restoration helped Omni take that next step. Explore laser cleaning for your facilities management or hospitality operation. Contact Advanced Laser Restoration at 844-527-3799 or info@alrclean.com.